Our Most Common Remodeling FAQs
At Borth-Wilson Plumbing & Bathroom Remodeling, bath remodel projects are one of our specialties. We know it can be a stressful experience for homeowners so we do everything we can to make the process as tidy and pleasant as possible. Read through our top remodeling FAQs to learn more about what you can expect when working with the Borth-Wilson team, including how the project gets started and how design selections are made.
The first step of your remodeling project is meeting with Don, president/owner of Borth-Wilson and expert estimator. He’ll come to your home to take preliminary measurements and discuss what ideas you have in mind for your space. Don has over 35 years of industry experience and is happy to answer any questions you have, share cost-effective ways to achieve what you want, and offer layout recommendations to make the most of your space.
Before meeting with Don, have an idea of what you’d like to update in your space. This will help us provide an accurate quote, whether you just want to replace your tub or vanity or completely redesign the space to best fit your needs. And we invite you to come with questions, too, as Don is more than happy to answer them upfront. After meeting with Don in your home, we’ll meet in our Selection Center for a simple, no-commitment conversation where we’ll answer your questions about products, the quote, and construction work. Being honest is one of the most important parts of our service.
Have an idea of what color scheme or style you like and send examples ahead of time, if possible. This will streamline the process and give us an opportunity to pull samples that fit your vision and your budget before you arrive. We know the selection process can be overwhelming, so we recommend creating a HOUZZ ideabook or Pinterest board, or clipping pictures out of magazines to share with us. It will give us a better idea of what you’re looking to achieve with your space. Keeping part of your bathroom or kitchen the same? Share pictures of those features with us too, so we can coordinate new fixtures with existing ones.
All debris from the demo and throughout the project—like product boxes—is taken back to our warehouse to be recycled or otherwise properly disposed of. Throughout your project, our team members will protect your home with drop cloths, covering the floor from where they enter your home to the area they’re working on. No matter which room we’re working on, we leave the door on and close it to ensure that dust and debris are contained. We also leave the room “broom clean” at the end of each day, allowing you to check on progress.
Besides electrical work, we do not use subcontractors so you work solely with trusted team members from Borth-Wilson. And the electrical team we partner with sends out the same two technicians to every job—one is the company owner and the other is a long-time employee. Working only with these two individuals and the Borth-Wilson team guarantees you have familiar crew members working every day until your project is complete.
We would prefer that you are home for the first couple of hours on the first day of work. Then you can meet the crew, go over logistical questions, and assign an entry point for the rest of the project. We provide all homeowners the use of our company lockbox, but others have given our team a temporary garage code instead. Please do what is easiest for you and leave us a phone number you can be reached at in case questions arise while you aren’t home.
98 percent of all choices are made at our Selection Center in Brookfield—open by appointment only. While it’s not huge, it does showcase a variety of products that are all within your allotted budget. If there’s something you like and cannot find in our showroom, our designers will go to our trusted wholesale showrooms to find the exact products you’re looking for.
No, we do not have available financing. However, we do accept all major credit cards at no additional charge to you.
Bonus Tip: Ask for References
Don’t work with just any contractor—work with a professional who guarantees a finished product you can be proud of. All good contractors will be able to provide references and copies of insurance before a job starts. You can also read through client testimonials and look at before/after pictures to see examples of a contractor’s past projects.
Kick off Your Remodeling Project by Asking Us Your Questions
No matter how simple or complex your question might be, our remodeling team is here to help. Don’t hesitate to reach out and talk with us, even if you’ve just started thinking about remodeling. We’re here to make the entire process as stress-free as possible and it starts with a simple conversation. Read through our testimonials, look through our recent remodeling projects, and then call us or reach out online to get started.